Craig Kaplan is Chief Customer Officer at Virbela, a virtual world platform for remote work, learning, and events. In his role, Kaplan leads sales, marketing and customer operations, overseeing the entire customer journey from branding and messaging, to sales and customer onboarding, to account management and customer success. Kaplan has more than 20 years of sales and technology leadership experience, collected at both startups and Fortune 500 companies.